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GENERAL TERMS AND CONDITIONS OF SALE
DORA RTW LLC — DORA Ready To Wear — The Perfect Hijab
These Terms govern consumer purchases of physical products from our online store. Please read them together with the product information, delivery information and Privacy Policy made available before you order.
Mandatory consumer rights take priority over any inconsistent provision of these Terms.
- SELLER AND CONTACT DETAILS
Your seller is DORA RTW LLC, trading as DORA Ready To Wear.
Registered address:
102 Gold Ave SW, Unit 179
Albuquerque, New Mexico 87102
United States
Registration number: 0008000394
Email for orders, returns and complaints:
contact@dorareadytowear.com
Telephone: +971 58 550 0623
Website: www.dorareadytowear.com
Email is our preferred customer service channel for order enquiries, return arrangements and complaints. This does not restrict any other legally available means of contacting us or exercising your rights.
Our default return address is the address stated above. Depending on your location and availability, we may agree with you on an alternative return address, as explained in section 8.
- SCOPE AND APPLICABLE VERSION
These Terms apply to purchases for personal use. Wholesale, distribution and other business purchases require separate written terms.
The version made available when you place your order applies to that order. Subsequent amendments do not change an existing contract without a legally valid agreement.
Any mandatory consumer protections applicable to your purchase remain unaffected.
- PRODUCT INFORMATION AND SAFETY
The product page describes the material, colour, features and any stated measurements of the product.
Screen settings may cause minor differences in the appearance of colours. This does not excuse a material difference between the product supplied and its description.
We may update or discontinue products for future sales without changing the agreed characteristics of products already ordered.
Please follow the care and safety instructions supplied with your product. Damage caused by unsuitable washing, excessive heat, chemicals, accidental snagging or alterations is not, by itself, evidence of a manufacturing defect.
MAGNET SAFETY WARNING
Our hijabs contain magnets. As a precaution, do not wear or use these products if you have a pacemaker or an implantable cardioverter-defibrillator (ICD), as magnets may interfere with the operation of these devices.
If you have another implanted medical device, consult your treating clinician and the device manufacturer before use. Do not bring the magnets close to another person’s implanted medical device.
Products containing magnets must be used in accordance with their safety instructions. Keep detached magnets away from children.
- ORDERS AND PAYMENT
Please check your selected products, contact details and delivery address before confirming your order.
An order is accepted when we send an express acceptance or dispatch confirmation by email. An automated acknowledgement only confirms receipt of your order unless it expressly states that the order has been accepted. Payment processing alone does not constitute acceptance.
Before acceptance, we may decline an order because of product unavailability, payment failure or reasonable concerns about fraud or unauthorised use of a payment method.
If we identify a material pricing error, we will explain the error and obtain your agreement to the corrected price or cancel and refund the affected order. We will not unilaterally increase the price of an accepted order.
Payments received for orders that we decline will be refunded promptly within applicable legal deadlines.
- PRICES TAXES AND PAYMENT METHODS
The currency, product price, applicable discounts, delivery charge and taxes collected by us are displayed before you confirm payment.
Available payment methods are those shown at checkout. We do not impose additional charges that were not disclosed and agreed before purchase.
Your bank or payment provider may apply its own currency conversion or payment charges.
Where import taxes, customs duties or handling charges are not collected at checkout, the applicable arrangements and any responsibility you have for those charges must be disclosed before purchase.
This provision does not make you responsible for charges that the law requires us to bear, or charges we were legally required to disclose but did not disclose.
Refunds of duties paid directly to a customs authority are subject to that authority’s procedures, without limiting any rights you may have against us.
- DISPATCH AND DELIVERY
Available destinations, processing times and estimated delivery times are shown in the store or at checkout before purchase.
Products may be dispatched from different fulfilment locations. This does not change the delivery terms, charges or return arrangements agreed for your order. We do not guarantee dispatch from a particular country unless expressly stated.
If we cannot meet an agreed shipment or delivery timeframe, we will notify you and provide the options required by applicable law.
For United States orders, we will obtain consent to a shipment delay or cancel and refund as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. If no shipment timeframe was stated, that Rule generally requires shipment within 30 days or compliance with its delay and refund procedures.
For EU consumer orders, unless another delivery period was agreed, delivery must take place without undue delay and no later than 30 days after the contract is concluded. Statutory rights to set an appropriate additional deadline or, where permitted, terminate immediately and receive a refund remain available.
We remain responsible for loss or damage during delivery until the risk legally passes to you. For EU consumers, this generally occurs when you or a nominated person other than the carrier receives the goods. A statutory exception may apply where you independently commission a carrier not offered by us.
A carrier’s tracking entry does not prevent you from disputing actual receipt.
- DELIVERY PROBLEMS AND INCORRECT ADDRESSES
Please email contact@dorareadytowear.com promptly if a parcel is missing, damaged or contains the wrong item.
Include your order number, a description of the issue and, where reasonably possible, photographs. Please preserve the packaging where it may assist a transport investigation.
Prompt reporting helps us investigate. Failure to report within a short administrative period does not remove your statutory rights.
Notify us immediately of any delivery address error. Changes may not be possible after dispatch.
If delivery fails because of information you supplied or a failure to collect, we will contact you to agree the next step. Any additional costs requested must be lawful, reasonable, explained and supported. We do not automatically retain the entire order payment.
Refusing delivery or failing to collect a parcel does not, by itself, constitute an unequivocal withdrawal notice.
- RETURNS AND EU STATUTORY WITHDRAWAL RIGHTS
Return address and local return options
Our default return address is:
DORA RTW LLC
102 Gold Ave SW, Unit 179
Albuquerque, New Mexico 87102
United States
Returns to this address are international shipments for customers outside the United States.
Before posting your return, we recommend contacting contact@dorareadytowear.com with your order number and location. Depending on availability, we may offer a closer return address to make the process easier and reduce shipping costs.
Any alternative address will be confirmed by email and agreed with you before dispatch. If no alternative address is agreed, the default address above remains available.
Contacting us for routing assistance is recommended but is not a condition for exercising a statutory withdrawal right. Any return reference number we provide is for administrative purposes.
An alternative return arrangement does not reduce your statutory rights or make you responsible for costs that we are legally required to bear. We will not require a more expensive return destination at your expense than the destination disclosed for your order without your freely given agreement.
EU withdrawal period
The following withdrawal provisions apply where EU consumer withdrawal rights govern your purchase. They do not create an additional voluntary return period where no such right applies.
You may withdraw without giving a reason within 14 calendar days after you, or a person you nominate other than the carrier, receives the goods.
For multiple goods ordered together but delivered separately, the period runs from receipt of the last good. Any statutory extension, including where the deadline falls on a non-working day, applies.
How to notify us
Before the withdrawal period expires, notify us by:
• Emailing contact@dorareadytowear.com;
• Using the electronic withdrawal function made available through our online store; or
• Sending another unequivocal statement to our contact address.
You may use the withdrawal form at the end of these Terms, but it is not compulsory.
Our approval is not required to exercise a statutory withdrawal right. We acknowledge submissions made through the electronic withdrawal function without undue delay on a durable medium, including the content, date and time of the submission.
Returning the goods
Return the goods without undue delay and no later than 14 days after notifying us of withdrawal. The deadline is met if you dispatch the goods before that period expires.
Use the default return address above unless an alternative address has been agreed with you.
Please package the goods adequately to protect them during transport and retain proof of dispatch.
Return costs
For a change-of-mind withdrawal, you bear the direct return postage costs, including international postage where applicable, unless we agree to pay them or applicable law requires us to do so.
This allocation applies only where you were properly informed before purchase that you would bear those costs.
Returns caused by our error or a covered defect are handled under section 9.
Condition of returned goods
You may inspect and try on the product as reasonably necessary to assess its nature, characteristics and functioning.
Where permitted by law, you may be responsible for a demonstrable loss of value caused by handling beyond what is necessary for that assessment. This may include extended wear, washing, stains, perfume contamination or damage.
We will explain and substantiate any deduction. We do not impose a flat restocking fee for statutory withdrawal.
Missing packaging does not automatically extinguish the withdrawal right.
Refunds
We refund the payments legally due, including the cost of the least expensive standard outbound delivery option for a full-order withdrawal, without undue delay and within 14 days after your withdrawal notice.
Unless we offered to collect the goods, we may withhold reimbursement until we receive the goods back or you provide evidence of dispatch, whichever occurs first.
We are not required to reimburse the additional cost of an expressly chosen premium delivery service.
Refunds are made using the original payment method unless you expressly agree otherwise without additional fees.
Exceptions
Exceptions to withdrawal apply only where legally established and disclosed before purchase.
Goods made to your individual specifications or clearly personalised may be excluded. Choosing a standard colour or size does not, by itself, make a product personalised.
We do not automatically classify hijabs as non-returnable hygiene goods. Sale pricing alone does not remove statutory withdrawal rights.
- DEFECTIVE DAMAGED OR INCORRECT PRODUCTS
For a defect or incorrect item, email contact@dorareadytowear.com with:
• Your order number or other reasonable proof of purchase;
• A description of the issue; and
• Any helpful photographs.
If photographs are unavailable or cannot show the issue, we may arrange another reasonable assessment.
We may ask to inspect the product, but will not use this process to impose an unlawful deadline or obstacle to your rights.
For a defect, non-conformity or delivery error for which we are responsible, we provide the remedy required by applicable law and bear necessary return costs where required.
Contact us to arrange a prepaid label, collection or reimbursement of reasonable necessary return costs. If we fail to provide an effective arrangement, your statutory remedies remain available.
EU legal guarantee
Where EU legal conformity rules apply, the seller is responsible for a lack of conformity existing at delivery and appearing within the applicable legal guarantee period, generally at least two years and longer where national law provides.
Applicable rules concerning presumptions and proof apply.
Repair or replacement is generally available first, subject to the legal rules concerning impossibility and disproportionate cost. A price reduction or termination and refund is available in the circumstances provided by law.
Wear and damage
Normal wear consistent with the product’s expected durability, accidental damage, misuse and damage caused by failure to follow reasonable care instructions are not themselves manufacturing defects.
These exclusions do not excuse an underlying defect, inadequate durability, inaccurate product information or inadequate instructions.
We do not offer a separate voluntary commercial guarantee through these Terms.
- UNITED STATES AND MIDDLE EAST PURCHASES
United States
Applicable federal and state consumer protections, implied warranties and remedies remain in force. These Terms do not exclude or shorten them.
The federal FTC Cooling-Off Rule does not generally grant a change-of-mind cancellation right for purchases made entirely online. State rules and specific circumstances may provide additional rights.
Middle East
For customers in the United Arab Emirates, Qatar and other Middle Eastern countries, any mandatory cancellation, return, guarantee, refund and dispute rights applicable to the transaction remain in force.
Each country has its own rules. These Terms do not treat the Middle East as a single legal jurisdiction.
Voluntary returns
Where no mandatory change-of-mind return right applies, we do not offer a general voluntary right to return or exchange a non-defective product unless a separate offer was expressly displayed before purchase.
Any discretionary exception must be confirmed by us in writing, including the return destination, deadline, costs and refund or exchange terms.
This restriction does not apply to a defect, misdescription, non-delivery or any statutory remedy.
Other applicable protections
Where another country’s mandatory withdrawal or guarantee rules apply, those rules take priority. Nothing in the EU section reduces longer periods or more favourable remedies required for a particular order.
- COMPLAINTS AND DISPUTE HANDLING
For complaints or order disputes, contact:
contact@dorareadytowear.com
Please provide your order reference, a description of the problem and the resolution requested.
We will review the available evidence, may request proportionate additional information and will communicate our proposed resolution. Administrative reference numbers do not limit your rights.
We encourage direct resolution. You are not required to exhaust our internal process before contacting a consumer authority, an available dispute resolution body, your payment provider or a competent court.
These Terms do not impose mandatory arbitration or a waiver of legally protected collective remedies.
Any legally required information about an applicable consumer mediation body must be provided in our store’s legal information.
- LIABILITY AND EVENTS BEYOND REASONABLE CONTROL
Our products are supplied for personal use.
To the extent permitted by applicable law, we are not responsible for business losses arising from commercial use that we did not agree to, or losses that were not reasonably foreseeable.
Nothing in these Terms excludes or limits liability for fraud, legally protected personal injury claims, mandatory product liability or any liability that cannot lawfully be excluded or limited.
Events outside our reasonable control may affect fulfilment. We will inform you and take reasonable steps to reduce their impact.
Such events do not permit us to retain payment indefinitely, disregard mandatory delivery deadlines or remove cancellation and refund rights.
- PRIVACY AND INTELLECTUAL PROPERTY
Our separate Privacy Policy explains how personal data is handled.
Accepting these Terms does not constitute consent to marketing communications or non-essential cookies.
Our names, original photographs, texts and designs remain subject to applicable intellectual property rights.
Purchasing a product does not authorise commercial reproduction of protected content or designs. Lawful use and statutory exceptions remain unaffected.
- GOVERNING LAW AND MANDATORY CONSUMER PROTECTIONS
These Terms are governed by the laws of the State of New Mexico, United States, to the extent that this choice is legally effective.
This choice does not deprive a consumer of protections afforded by mandatory provisions of the law that would apply without that choice, including, where applicable, the law of the consumer’s habitual residence.
Mandatory rules determining the competent courts remain unaffected. These Terms do not require every consumer to bring proceedings exclusively in New Mexico.
If a provision is unenforceable, the remaining provisions continue to apply to the extent legally possible.
Nothing in these Terms overrides mandatory language or pre-contractual information requirements.
Order-specific terms expressly agreed at purchase and mandatory consumer rights prevail over conflicting general information.
WITHDRAWAL NOTIFICATION FORM
Complete and send this form only if you wish to withdraw from a purchase for which a withdrawal right applies. Using this form is optional; another unequivocal withdrawal statement is sufficient.
To:
DORA RTW LLC
102 Gold Ave SW, Unit 179
Albuquerque, New Mexico 87102
United States
Email: contact@dorareadytowear.com
I / We hereby notify you that I / we withdraw from the contract for the sale of the following goods:
Goods:
Order number:
Ordered on:
Received on:
Consumer name:
Consumer address:
Date:
Signature, only if submitted on paper:
Delete wording that does not apply.